Last updated: September 2026
Goldfields Individual & Family Support Association (GIFSA) respects your privacy and is committed to keeping your personal information safe, secure and confidential.
What information we collect
When you contact GIFSA, make an enquiry or submit a referral, we may collect personal and sensitive information such as your name, contact details, information about your circumstances, health or disability, and information needed to understand your support needs.
We may collect information directly from you or, where appropriate and with your consent, from a person, family member, professional or organisation making a referral on your behalf.
How we use your information
We collect and use your information to:
- respond to your enquiry or referral;
- contact you to discuss your circumstances and support needs;
- assess which supports and services may be appropriate for you;
- provide services and information;
- meet our legal and regulatory obligations; and
- improve our services.
We will only use or disclose your information for these purposes or where otherwise permitted or required by law.
How we store and protect your information
Information submitted through our website forms is stored in GIFSA's WordPress website system.
GIFSA takes reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. Information is only accessed by people who need it for their role or where you have given consent.
GIFSA does not disclose your personal information overseas.
We retain information for as long as required by law and our record-keeping obligations, after which it is securely destroyed or de-identified where appropriate.
Accessing or correcting your information
You can ask to access the personal information GIFSA holds about you or ask us to correct information that is inaccurate or incomplete.
Contact us on (08) 9091 4356 or info@gifsa.org.
Complaints
If you have concerns about how GIFSA has handled your personal information, please contact us using the details above. We will investigate and respond to your complaint.
You can also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with how your privacy complaint has been handled.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this website.
Contact GIFSA: (08) 9091 4356, info@gifsa.org, www.gifsa.org